FREE Shipping + returns AU wide | AFTERPAY, KLARNA + LAYBUY AVAILABLE

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FAQs

Company Info

We don't believe there is any other store that provides the choice of rugs and breadth of expert information that can be found at miarlo. 

Our philosophy is simple; high quality design doesn’t have to be expensive and should be available on any budget!

Our wide range of beautifully designed rugs, along with the breadth of expert design advice that we offer, is what really makes us stand out from the crowd. We provide a fast, efficient service that ensures an enjoyable, hassle-free shopping experience every time you make a purchase with miarlo.

We offer FREE shipping Australia wide, and you can shop with confidence knowing that we provide 5 day FREE returns* should you decide the rug is not right for you when it arrives.

All of our rugs are made from various parts of the world. Ranging from India, Turkey, Egypt, New Zealand, Indonesia, Belgium & so on. You will be able to discover where your desired rug was made by looking in the product description. 

Right now we do not offer wholesale enquries. 

No we do not, miarlo is an online only store. 

Shipping & Returns

Right now, we only ship within Australia. But we are in the works of expanding our destinations - thanks for your patience! 

All of our rugs are dispatched within 2 - 3 business days. You will be notified when your rug has been picked up.

Yes! We offer FREE shipping for all orders Australia wide*.

Please see our Shipping & Returns page for remote postcodes of which we cannot deliver to.

Yes we sure do! Our returns policy is simple, please read below-

Change of mind, buyers' regret or the rug simply doesn't work well in your home? No problem!

- You have 5 days from date of delivery to lodge your return with miarlo

- If you would like an exchange/ store credit = FREE return shipping for Metro Australia areas.

- If you would like a refund = miarlo will organise return shipping for you, however return shipping costs will be deducted from your refund amount. 

*Please note - one free return per order

Damaged or faulty rug upon delivery? No worries, these things happen

- You have 5 days from the date of delivery to lodge your return with miarlo.

- FREE return shipping no matter where in Australia you live. 

- Full refund or store credit - up to you!

Please visit our returns page for more information.

Only if you live outside of Metro Australia and you would like a refund! 

Please get in touch with customer support for a return shipping quote before you buy your rug if you live outside of Metro Australia.

Depending on the delivery destination, orders can take up to 2 weeks to arrive. But we aim for 5-7 business days. 

Product questions

Of course! If you see an out-of-stock item that you like, enter your e-mail address into the field titled "Notify me when this product becomes available."
We'll make sure to send you a note as soon as we get it back in our hands (so the rug can make it to yours!)

Don't worry! It's normal for new rugs to shed yarn fibres.
Depending on the weave type of your area rug and where it is being used, it may continue to shed over the span of its lifetime.
Proper and regular vacuuming will help pick up rug fibres and keep the rug looking fresh and clean.

Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully. When vacuuming, use the lowest available setting to prevent fibres from being pulled out of the rug backing. Sprouts that appear on the surface of the rug should be snipped at level. Do not pull the fibre out. If you own a natural fibre rug, be sure to vacuum the area underneath the rug periodically. Spills should be cleaned immediately using a clean white cloth. Avoid rubbing, as this may push the stain deeper into the rug. To promote even wear of the rug surface, rotate regularly. Avoid exposing rugs to continuous direct sunlight. This will cause colors to fade over time. 

The images we display have the most accurate colours possible. Please keep in mind that colour variances may occur with handmade items; remember, these pieces are unique and made by local artisans!
In some instances, patterns may vary according to size as well.

General rug information

Floor area rugs and mats almost always come in a select few sizes depending on the range. Generally these are rectangular in shape, but sometimes round rugs and runner variants are available. Here we have provided the most common sizes and where they may be used:

80x150cm – Larger than average sized mats and commonly used in larger entrances or kitchens.

120x170cm – These are where a mat becomes a rug, and are used in wide entrances and under small coffee tables or computer chairs.

160x230cm – These are the most popular size and are often used for family areas. You will also find the greatest selection of designs and colours in this size.

200x290cm – Very similar to the size above, these are slightly larger and used in larger living rooms and under dining tables to cover more areas.

240x320cm – These are not as common, and as such there is usually a much more limited amount of styles and colours to choose from. Ideal for covering most of the family or lounge area.

300x400cm – These are a very uncommon size and many don’t stock them due to price and the space required to display such a big rug. Often used under dining tables to allow the chairs to remain on the rug when pulled back.

When referring to the quality of a rug based on density, the lowest quality would be given to a Standard Fibre rug. This is generally because they have an average density of 100,000-250,000 points of fibre per square meter, which is on the lower end of the scale. Below we have provided a list of which quality has which average density so as to help you compare;

                     Most 'Low' quality rugs have around 250,000 points of fibre per square meter.

                    'Low' to 'Medium' quality rugs usually have around 250,000-400,000 points of fibre per square meter.

                    'Medium' to 'Good' quality is usually around 400,000-600,000 points of fibre per square meter.

                    'Good' to 'High' quality rugs often have around 600,000-800,000 points of fibre per square meter.

                    'High' quality rugs generally have around 800,000-1,000,000 points of fibre per square meter.

                    'Very High' quality rugs have 1.000,000-2,000,000 points of fibre per square meter, and very rarely more.