REFUND POLICY

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@miarlo.com.au. Once your return is accepted, send the rug back to us. Please ensure your rug is wrapped in original packaging and condition, is tight and secure ready for return shipping. miarlo will organise your return shipping for you. Once we have received your rug and have assessed it for any damages, we will issue you a refund less the cost of the inbound shipping.

You can always contact us for any returns questions at hello@miarlo.com.au or in the live chat to the right of your screen. 

Damages and issues -

Has your rug arrived faulty or has the wrong rug been shipped? No problem at all, these things happen! Please get in touch with customer support within 5 days from date of delivery and we will organise free return shipping for you, no matter where in Australia you live! Please ensure the rug is wrapped in original packaging and condition, and is tight and secure. miarlo will organise your return shipping for you. Once we have received your rug and have assessed it, you will receive an email with your store credit to place your new order or refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.   

Buyers regret / Change of mind - 

Don’t like your rug once it has been delivered and want a refund instead? No worries at all, we can definitely help you! Please get in touch with customer support within 5 days from the date of delivery to arrange your refund. Please ensure your rug is wrapped in original packaging and condition, is tight and secure ready for return shipping. miarlo will organise your return shipping for you. Once we have received your rug and have assessed it for any damages, we will issue you a refund less the cost of the inbound shipping.

Exceptions / non-returnable items 

Custom products (such as special orders or personalised items) are unable to be returned and refunded. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.